FAQ
WHEN CAN I EXPECT MY ORDER?
Generally, it takes about 1-3 days for your order to be successfully processed. The average delivery time within the US is 4-8 days .
MY EXPECTED DELIVERY TIME HAS PASSED, WHERE IS MY ORDER?
Typically, orders are delivered within the expected delivery timeframe. However, delays can occur. If you have not received your order after an additional 3 days beyond the original delivery estimate, please email us at: info@couture-avenue.com
WHAT ARE THE SHIPPING COSTS?
When you order from Couture Avenue, you always benefit from free shipping.
Couture Avenue offers secure payment options. We use the most popular payment providers in the US:
- Visa
- Mastercard
- Maestro
- Shop Pay
- Google Pay
- Apple Pay
WHAT SHOULD I DO IF SOME ITEMS ARE MISSING?
Some orders may be shipped in separate packages due to weight restrictions. To ensure quality, products may come from different suppliers. If you order multiple items, they may not arrive at the same time. Don’t worry; your order is on its way. The rest will typically be delivered within 1 to 3 days (Mon-Fri).
WHAT SHOULD I DO IF MY DELIVERY IS DAMAGED?
If your order arrives damaged, please contact our customer service immediately at info@couture-avenue.com. Take pictures of the damage and attach them to your email. Please do not return the item without sending us pictures first, so we can find the best solution for you.
WHAT SHOULD I DO IF I RECEIVED THE WRONG PRODUCT OR IT DOESN’T FIT?
Please first contact our customer service at info@couture-avenue.com. We will work with you to find the best solution.
Contact
Shop name: DL - Couture Avenue
Address: Donkstraat 20, 3740 Bilzen, Belgium
E-mail: info@couture-avenue.com
Phone number: +32 470 21 02 13
Company number: 0800856249
Preferred contact method: Email